"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. They also help us configure our offers so that they are as convenient and efficient as possible for you.
On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimise our website and to guarantee an undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognise" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. Our website contains a cookie banner, which provides you the opportunity to either agree or disagree to the collection of cookies. This based on consent provided by you. The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 (1) a GDPR. You have the right to object and to opt out (see: How to Manage cookies).
Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.
There are two exceptions:
1) MediaMind Tracking Cookies. These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.
You can learn more about MediaMind Tracking cookies in the DHL Table of Cookies below.
Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out
If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:
MediaMind Opt-In
2) Google Analytics Cookies. A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition, however they do not identify you as an individual. In other words, information is collected in an anonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.
You can learn more about Google Analytics in the DHL Table of Cookies below.
Alternatively, to opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out Browser Add-on
DHL Table of Cookies and Categories
We have provided details of all cookies used on this websites in the table below.
All cookies in this table have been categorised according to 4 numbered groups - the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.
The categories are as follows:
[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.
[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
[4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator's permission.
Cookie |
Name |
Purpose |
More Information |
---|
Allow cookies for site |
dhlpcp |
If set to 1 the user has allowed the site to write cookies. If this cookie doesn't exist, no cookies are allowed. |
|
|
dhlah |
Closed article (was viewed). Expires after 365 days. |
|
|
dhlolc |
Closed overlay (was viewed). Expires after 30 days. |
|
Recaptcha-Cookie
|
nocap |
This cookie is created e.g. when you send us a message via contact form and have successfully solved the Recaptcha.
|
|
Campaign Name Cookie [2] |
campaignName |
This cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email.
The cookie stores a campaign ID, which uniquely identifies the campaign source.
If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service.
This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign.
The cookie stores no personal customer data at all, only the campaign's ID.
The cookie expires after 24 hours only. |
|
Google Analytics [2] |
_utma
_utmb
_utmz |
Certain countries also use Google Analytics for specific local purposes.
These cookies are used to collect information about how visitors use our local sites. We use the information to compile reports and to help us improve local sites. The cookies collect information in an anonymous form, including the number of visitors to the local site, where visitors have come to the local site from and the pages they visited.
|
More Info about Privacy at Google |
Google Analytics [2]
|
_ga |
This cookie is used to distinguish users. The cookie expires after 2 years.
|
More information about this cookie at Google |
Google Analytics [2]
|
_gid |
This cookie is used to distinguish users. The cookie expires after 24 hours only.
|
More information about this cookie at Google
|
Google Analytics [2]
|
_gat |
This cookie is used to throttle request rate. The cookie expires after 1 minute only. |
More information about this cookie at Google |
MediaMind Cookies [2] |
U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4. |
MediaMind cookies are created when you arrive at specific DHL campaign web pages from a DHL promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement.
MediaMind cookies track when and where you were exposed to DHL ads online, how you engaged with those ads, and when you visited the DHL site after being exposed to those ads.
The information is used to help DHL measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behaviour and is used confidentially only by DHL internally. |
More Info about Privacy at MediaMind |
You Tube Cookies [2] |
use_hitbox
VISITOR_INFO1_LIVE |
We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel.
This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. |
To find out more, please visit YouTube's embedding videos information page |
Adobe Analytics [2] |
s_cc |
This cookie has been set by the JavaScript code and read to determine whether cookies have been enabled. This cookie is a session cookie and will expire when the browser is closed. |
More information about privacy at Adobe
|
Adobe Analytics [2]
|
s_sq |
This cookie collects information anonymously about what link the user has clicked. Its aim is to discover which links are used and which are not, in order to improve web offers. This cookie is a session cookie and will expire when the browser is closed. |
More information about privacy at Adobe |
Adobe Analytics [2]
|
s_vi |
This cookie is used to detect a return visitor as one and the same user and collect information on how our website is used. We use this information to develop the website further and provide users with content that is more appropriate to them. The cookie collects the above information anonymously (individual visitor ID, time / date stamp). This is a permanent cookie and expires after 5 years. |
More information about privacy at Adobe |
Adobe Analytics [2]
|
s_fid |
This cookie is used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions. Not used for implementations that use first-party cookies.
This is a permanent cookie and expires after 5 years. |
More information about privacy at Adobe |
|
__cfduid |
Persistent cookie of Cloudflare. |
More Info at Cloudflare |
|
X-AUTH-TOKEN |
Cookie authentication and login. Contains user info; (user_id, roles and email), This is a session cookie so after closing a session, info is deleted. |
|
|
XSRF-TOKEN |
Session cookie. For secure communication between browser and server. |
|
If you use the DHL Finder (location search), we also set the following cookies:
Cookie |
Name |
Purpose |
More Information |
---|
i18next |
|
This cookie is used to recognise the language setting of the visitor, with a view to making the website experience more pleasant. This information is used to determine which language is suitable for the visitor and the language setting is set accordingly. The cookie collects the above information anonymously. It will only be used confidentially within DHL to improve the websites and the user experience. This cookie is a session cookie and expires when the browser is closed. |
|
br_<primaryKey> |
|
This cookie is used to recognise a returning visitor as one and the same user. This information is used to determine whether the visitor has already given a rating for a location. The cookie collects the above information anonymously (individual visitor ID, time/date stamp). The cookie expires after only 24 hours. |
|
Third Party Cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
Web Beacons
In order to keep DHL's online content relevant easy to use and up-to-date, we use web analytics services such as Webtrends (See Webtrends entry in DHL Table of Cookies above for more information). These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.
How to Manage Cookies
Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All About Cookies
For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your Online Choices
To opt out of being tracked by LiveBall, you will need to manage and delete the cookies using your browser settings.
To find out more, please visit:
All About Cookies
You can also choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website
Not everyone who visits our site will do so using a web browser. For example, some users will access DHL websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.
To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using your browser settings.
To find out more, please visit:
All About Cookies
To opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out Browser Add-on
To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out
If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link below:
MediaMind Opt-In
You are currently opted-in for web monitoring by Eloqua on DHL websites.
Click here to opt-out of Eloqua web monitoring.
To opt out of being tracked by Adobe Analytics across all websites, you can do so by clicking on the Adobe Analytics Opt-Out link below:
Adobe Analytics Opt-Out
If you've previously opted out, and would like to reverse your setting, click the Adobe Analytics Opt-In link below:
Adobe Analytics Opt-In
Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.