DHL ServicePoints
Put your customers in control

DHL ServicePoints
Put your customers in control

Offer customers the convenience of collecting their parcel from 3,500 local stores nationwide

We have a network of 3,500 DHL Parcel ServicePoints across the UK. This means you can offer Click and Collect on your website - another convenient delivery option to fit into the busy lifestyles of your customers.  Our DHL Parcel ServicePoint network offers the flexibility which today’s online shoppers demand. Over 90% of UK households are within a ten minute journey of a DHL Parcel ServicePoint and the collection service is available seven days a week, typically from 8am until late.

Choose from three convenient delivery options:


The parcel is redirected to a ServicePoint for collection that day, following a delivery attempt to the customer.


Customers can change their delivery destination to a ServicePoint - either before or after a delivery attempt.


Customers can choose delivery to a ServicePoint when they place their order online.

Find your nearest ServicePoint

What happens next?

When the parcel is ready to collect, we'll notify your customer by email or text message. The pick-up code is in the body of the email, so no click through is required. The shopkeeper simply scans the code that is presented on the smartphone.

There's always a DHL Parcel ServicePoint nearby

Existing customers should contact their account manager to learn more about our ServicePoint network. If you are a new customer, please make an enquiry below.

Coming soon

Returns service

With 90% of UK consumers living within 10 minutes of their local store, this is a convenient option to respond to the growing returns market. 

Send service

Small businesses and personal senders will soon be able to order and pay for a delivery online and drop their parcel at their local ServicePoint.