Put your customers in control
Offer customers the convenience of collecting their parcel from 3,500 local stores nationwide
Choose from three convenient delivery options:
The parcel is redirected to a ServicePoint for collection that day, following a delivery attempt to the customer.
Customers can change their delivery destination to a ServicePoint - either before or after a delivery attempt.
Customers can choose delivery to a ServicePoint when they place their order online.
What happens next?
When the parcel is ready to collect, we'll notify your customer by email or text message. The pick-up code is in the body of the email, so no click through is required. The shopkeeper simply scans the code that is presented on the smartphone.
There's always a DHL Parcel ServicePoint nearby
Existing customers should contact their account manager to learn more about our ServicePoint network. If you are a new customer, please make an enquiry below.
With 90% of UK consumers living within 10 minutes of their local store, this is a convenient option to respond to the growing returns market.
Small businesses and personal senders will soon be able to order and pay for a delivery online and drop their parcel at their local ServicePoint.