Live service updates

Service updates from DHL Parcel UK

We strive to deliver every parcel safely and on time - however occasionally road closures due to planned events or unexpected incidents, weather conditions or system outages may affect or otherwise disrupt delivery services.

Whenever we're aware of a potential interruption to our deliveries, we'll post an update here with as much detail as possible, so you can be well-informed on the arrival of your parcel.

May

Due to a road traffic accident on the M62 between J22 and J24, the motorway has been closed in both directions, which is causing severe congestion in Middleton and the surrounding areas. 

Impacted postcodes: HD, HX 

Our operational teams are currently working hard to limit service disruption, but parcel deliveries may be affected in Middleton area. We will continue to provide the best service in these circumstances. 

April

Due to a technical issue yesterday, some of our drivers were unable to make updates to the delivery status of shipments while out on the road. Data uploads overnight have ensured that the shipment information has now been restored. However in some cases, parcel status may not be showing accurately when tracking online or by phone and some customers may not have received email or text notifications. 

All of our drivers are out delivering today as normal, but there may be some delay in your parcel status being updated. 

Further updates will be provided throughout the day and we apologise for any inconvenience caused.  

Easter weekend

Please note, there will be no deliveries on Good Friday (19th  April) or Easter Monday (22nd   April).  We’ll conduct a normal service on Saturday 20th April and will resume back to full service on Tuesday 23rd April. Thank you for your patience over the Easter weekend. 

Consignor: Business account shipping system issue
                                    
If you are a user of our shipping platform, Consignor, you may have seen that we have an error in the postcode update file. Unfortunately, the nature of the error is that if the postcode file has been applied you will not be able to manually generate a label.

To correct this situation you will need to either call the DHL Parcel UK IT Service Desk on 02476 937773 or via email on servicedesk@dhlparcel.co.uk.

Due to an isolated technical issue yesterday, some of our drivers were unable to make updates to the delivery status of shipments while out on the road. Data uploads overnight have ensured that the majority of shipment information has now been restored. However in some cases, parcel status may not be showing accurately when tracking online or by phone.

We apologise for any inconvenience caused.

March

If you're waiting for a delivery of an item from Apple and have received a tracking number, reference number or shipment number you can track your delivery here.

Our Tracking page uses the scans from our depots and drivers to provide you with all the latest information. As you can appreciate, our Customer Service Teams are likely to receive high call volumes, so our Tracking page is the quickest way to get a progress update on your Apple delivery. 

To view our Apple delivery and tracking FAQs, please view the document below. 

Apple delivery and tracking FAQs

February

Parts of the UK continue to be impacted by snow and ice, with South West England facing particularly challenging weather conditions today. 

As a result, some of our trunking operations were affected last night, and with some areas impassable for our delivery vehicles, we are likely to see some delays across this region today. 

The Met Office has issued an amber weather warning in the South West of England and have forecast the snow will continue into the morning and move eastwards. We will continue to monitor the situation and keep you updated. 

Impacted postcodes are as follows: BA, BS, CF, EX, NP, PL, TA, TQ, TR 

We aim to provide the best possible services in these circumstances, but the safety of the public and our people remains paramount to us and we will only attempt to collect or deliver where it is safe to do so.

January

As a result of ice and snow, we are experiencing delays across parts of the UK, with Northern Ireland, Scotland, the North West of England and Cornwall severely impacted.

A trailer heading to our Truro depot has also been delayed this morning, following the police closure of the A30.  As a result, parcels due for delivery in the Truro area will be delayed.

The Met Office has issued further yellow weather warnings for Thursday and Friday. We are closely monitoring the situation and our operational teams are working hard to minimise disruption where possible.

Impacted postcodes are as follows:  BB, BT, CH, EX, LA, LL, OL, PL, SK, ST, TR

The safety of the public and our people remains paramount to us and we will only attempt to collect or deliver where it is safe to do so.

Due to a technical issue, parcels that are due for delivery today cannot currently be tracked on our website or by our Customer Service Teams. Our drivers are operating normal services and your parcel should be delivered as planned. We apologise for any inconvenience caused.

December

Due to an isolated technical issue, some of our drivers are currently unable to make updates to delivery status when out on the road. Please be advised that our drivers are continuing to deliver as normal, although your parcel status may not be showing accurately when tracking online or by phone.

Technical teams are working to resolve the issue. 

The outage with our mobile data supplier has now been resolved and our systems are back up and running as usual. Please be advised that your parcel status should now show accurately when tracking online or by phone.

Due to a mobile data issue with our supplier, our drivers are currently unable to make updates to delivery status when out on the road. This is impacting the live email notifications and text messages which are sent to customers during the day of delivery.

Please be advised that deliveries are not affected and are continuing as normal although parcel status may not be showing accurately when tracking online or by phone. Technical teams from the mobile data supplier are currently investigating the issue. 

If you have any queries, please do not hesitate to contact your Account Manager.

November

One of our trailers which was en route to Truro failed to make connection with our delivery fleet this morning due to a vehicle breakdown. Our operations teams have been working hard to limit service disruption, but some parcel deliveries may be impacted in the Truro area. We apologise for any inconvenience caused.

October

If you're waiting for a delivery of an iPhone and have received a DHL Parcel UK tracking number, reference number or shipment number you can track your delivery here.

Our Tracking page uses scans from our depots and drivers to provide you with all the latest information. As you can appreciate, our Customer Service Teams are likely to receive high call volumes, so our Tracking page is the quickest way to get a progress update on your iPhone delivery.

To view our iPhone delivery and tracking FAQs, please view the document here (PDF will open in a new tab).

Due to an accident on the M25 clockwise between J28 and J27, as well as a separate incident on the A13, there is severe congestion in the South East. 

Our operational teams are currently working hard to limit service disruption, but parcel deliveries may be affected in the South East. 

September

The DHL Parcel UK website will be unavailable  on Sunday 30th September between 9am and 10.30am whilst we carry out scheduled maintenance. We apologise for any inconvenience this may cause.