Put your customers in control
Offer customers the convenience of collecting their parcel from 3,500 local stores nationwide
Choose from three convenient delivery options:
The parcel is redirected to a ServicePoint for collection that day, following a delivery attempt to the customer.
Customers can change their delivery destination to a ServicePoint - either before or after a delivery attempt.
Customers can choose delivery to a ServicePoint when they place their order online.
What happens next?
When the parcel is ready to collect, we'll notify your customer by email or text message. The pick-up code is in the body of the email, so no click through is required. The shopkeeper simply scans the code that is presented on the smartphone.
There's always a DHL Parcel ServicePoint nearby
Existing customers should contact their account manager to learn more about our ServicePoint network. If you are a new customer, please make an enquiry below.
'Just Right' Returns for retailers
Whether that jumper is too itchy, the colour a shade too bright, a sweater swamps or they've ordered one too many... there are multiple reasons for returns. Proactive retailers who make it simple are forging ahead. Get returns right and 9 out of 10 shoppers would buy again*.
*InverspCro blog ecommerce product return rate statistics
INTERESTED IN OPENING A BUSINESS ACCOUNT?
Are you looking for a delivery solution for your business? We offer a flexible and convenient delivery service for your customers. If you have a registered business address then you are eligible to open a DHL Parcel UK business account. Simply enter your details below and an experienced sales advisor will be in touch shortly to discuss your requirements. If you do not have a registered business address, please click here to start sending parcels today.